DUTY MANAGER WH&RAMP

DUTY MANAGER WAREHOUSE AND RAMP

💪 Challenge Handling is growing, and we are looking for a talented and motivated managers to be part of the global SUCCESS, supporting that growth.

The structure can offer you a unique and special mission as DUTY MANAGER in a unique and special sector and environment as the airfreight cargo is.🤜 In our organisation, you can build your personal management with our global development and at the same time share with us your best practice, thoughts, and experiences.

 MISSIONS

The DM is responsible for all operational aspects within the company during its shift. He/she oversees the management of the various operational departments on four sites (B26/B76/SLWH and Ramp) 24/7.

He/she is responsible for reporting any (potential) problems, possible improvements, ideas or feelings from the field. He/she also has the authority and responsibility to make changes for continuous improvement of quality and safety in operations.

He/she is responsible for ensuring that any measures taken in this regard are properly evaluated, communicated, implemented and monitored.

He/she plays a key role in the evaluation, implementation, communication and monitoring of internal procedure changes (MoC, new customers, etc…)

RESPONSIBILITIES

• Duty managers (Ramp and WH) must work closely with each other, gathering the information needed to plan tasks while jointly determining priorities.
• Maintain active and constant communication to ensure effective collaboration between all internal departments.
• Plan and coordinate tasks, ensuring the optimal allocation of resources (humans and equipment) in real time.
• He is responsible for the execution of operational plans, as well as the implementation of contingencies in the event of deviations.
• During operations in their field of activity, to be the privileged point of contact between CHALLENGE HANDLING and the customer airline, other handlers, Liege Airport or other third parties.
• Ensure that Briefings (Operational / Safety) are carefully planned and conducted by his/her direct reports.
• Ensure that the monitoring of rolling and non-rolling stock is done by its direct reports.
• In collaboration with the Senior Duty Manager & the BUMs, monitor the KPIs on a daily basis (OTP, PROD etc…), by implementing the necessary adjustments, according to the criteria determined by the hierarchical line.
• Proactively take charge of all the steps necessary to ensure efficient operations of impeccable quality for the customer; report all Non-Conformities (NC) internally and to customers and implement corrective actions if necessary, in coordination with the Customer Service Manager and the Quality Department.
• Anticipate possible causes of disruption to operations and take appropriate action.
• Ensure professional and complete reporting of operations.
• Ensure the application of preventive and corrective safety and security standards.
• Ensure compliance with the emergency procedures in place in the event of an accident/incident.
• Collaborate with the BUMs in the evaluation and training of staff.
• Comply with « Pharma » and « Live Animals » handling procedures based on SLAs, SOPs and training programs.
• Ensure strict compliance with the various checkpoints related to air safety (IATA, GOM, etc.).

EDUCATION

• Short or long bachelor education, if possible related to logistics, management or business.
• Or proven experience in the sector.

SKILLS

• Excellent interpersonal skills, motivation, team player.
• Proactive attitude, resistance to stress, autonomy, absolute discretion and great flexibility.
• Behaviours and attitudes: Invested in all relevant training.
• Demonstrate innate leadership skills, charisma, effective communication.
• Have organizational skills and excellent priority/resource management.
• Have the ability to objectively evaluate situations (analytical mind), by adopting an overall vision ( »Helicopter view »).
• Able to make decisions and take responsibility.
• Adhere to company values, procedures, regulations, and policies.
• Customer-oriented.
• Orienté ‘’Safety first’’.

Specific knowledge :

• Proficiency in the Office tool.
• Mastery of ERP.
• Advanced to fluent command of French (written and spoken).
• Advanced to fluent command of English (written and spoken).